Computer & device

Apple IDs on work Macs, iPhones and iPads

Each person should have their own Apple Account

Sharing one Apple Account across staff mixes up messages, photos, contacts, passwords and purchases. Old devices may also keep receiving someone else's texts and codes.

Best practice:

• each staff member has their own Apple Account, ideally using their work email
• business apps are bought or managed centrally where possible
• keep a note of who owns which device

Handing over or selling a Mac, iPhone or iPad

Before it changes hands:

1. Back up anything needed (to OneDrive/SharePoint, or iCloud for personal data).
2. Sign out of the Apple Account (this turns off Find My and Activation Lock).
3. Erase the device. On a recent Mac: System Settings > General > Transfer or Reset > Erase All Content and Settings. On iPhone or iPad: Settings > General > Transfer or Reset > Erase All Content and Settings.

If a device is still locked to a former staff member's Apple Account, only they (or Apple, with proof of purchase) can remove it, so do this before they leave.

Need help setting up accounts or erasing a device? Raise a ticket.