Help articles
Password reset
Security
- An app is asking for permission to access your account
- Forgot the PIN for your work computer?
- Is this email a scam? How to spot phishing
- Lost or stolen laptop or phone: what to do now
- New phone? Move your Microsoft Authenticator
- Not getting your sign-in code or Authenticator prompt?
- Remote support: how we connect to your computer (and how to stay safe)
- Scary pop-up saying your computer is infected? Don't call the number
- Set up Microsoft Authenticator (multi-factor authentication)
- Strong passwords and password managers
- Think your account has been hacked, or you clicked a scam link?
New user
Microsoft 365
- Are my files backed up?
- Create or change your email signature
- Get to your team's shared files (SharePoint)
- Microphone, speakers or camera not working in Teams or Zoom
- Microsoft Teams basics: chat, meetings and calls
- OneDrive basics: save, sync and share your files
- Outlook or Teams keeps asking for your password
- Recover a lost, deleted or overwritten file
- Schedule a Teams meeting and invite people
- Send a large file (too big to email)
- Set up an out-of-office (automatic reply)
- Share a OneNote notebook with your team
- Share your calendar or open someone else's
- Add your work email to Outlook on a Mac
- Add your work email to Outlook on a Windows computer
- Add your work email to an Android phone
- Add your work email to an iPhone or iPad
- An email you're expecting went to Junk or quarantine
- Changing someone's email address or name
- Check your email from any browser (Outlook on the web)
- Email not sending or receiving? First checks
- Got a bounce-back (undeliverable) message?
- Mailbox full? How to free up space
- Open a shared mailbox (info@, accounts@, sales@)
- Payroll, scanner or other software can't send email
- Recover a deleted email
- Set up the Outlook app on your phone
- Where have my older emails gone? (Online Archive)
Domains & DNS
Website & hosting
- Can't find your website login (WordPress)
- Common Shopify checkout questions
- Give us access to your Shopify store (collaborator code)
- How to request a website change
- Show products on a new Shopify page (collections)
- Using photos and logos on your website (copyright)
- Website says 'access denied' or blocks a customer
- Your website is down or showing an error
Printer
Network
Phone & VoIP
Billing & licences
Software
Computer & device
- Apple IDs on work Macs, iPhones and iPads
- Computer running slow? Try these first
- Connect a second screen (monitor or TV)
- Keyboard or mouse not working
- Laptop or computer won't turn on
- Need a new computer or equipment?
- No sound from your computer's speakers or headphones
- Restart your computer the right way
- Windows updates: installing them and what to do if they're stuck
Digital marketing
- Digital marketing with Design Box: Google Ads, Meta and SEO
- Get a link or QR code for Google reviews
- Get access to your Google Business Profile, or add someone to it
- Give us access to your Facebook and Instagram (Meta Business)
- Google Ads: pausing, budgets and what to tell us
- Google Merchant Center alerts and disapproved products
- Remove a page or old information from Google search
- Strange spikes or 'bot' traffic in your website stats
- Update your hours, address or details on Google (Business Profile)
General question
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