General question

How to get help from Design Box support

Ways to get help

• Chat in the support portal. Our assistant can answer common questions straight away and hand you to a technician when needed.
• Raise a ticket in the portal, or email our support address. Every request gets a ticket number, and replies stay together in one conversation.
• Help articles at /kb cover the most common questions.

Signing in to the portal

Enter your work email address and we'll email you a one-time sign-in link. There's no password to remember.

Help us help you faster

• One problem per ticket.
• Say what you were doing, what you expected, and what happened instead.
• Include screenshots of any error message.
• Include the computer name or the email addresses involved, if relevant.

Urgent problems

Say urgent in your chat or ticket for things like a hacked account, the whole office offline, email down for everyone, or your website down. These go straight to a technician.

Things a technician must do

For your security, some things are always handled or approved by a technician: password resets, MFA resets, DNS changes, new or removed accounts, licence changes and purchases.