Billing & licences
Domain, hosting and Microsoft 365 renewals and invoices
Who bills you
Depending on your setup, renewals for domains, hosting and some Microsoft 365 subscriptions may be billed to you directly by our wholesale provider rather than by Design Box. Invoices and renewal reminders go to the billing contact on the account.
Keep things running
- Keep your payment card up to date and auto-renew turned on for anything you want to keep.
- Make sure renewal reminder emails go to someone who reads them.
- If a service is cancelled for non-payment, your website or email may stop working.
Not sure what an invoice is for?
Raise a ticket and attach the invoice. We'll tell you what it covers. And be wary of "renewal" invoices from companies you've never used. See Is this email a scam?
Want to change or cancel something?
Raise a ticket with the domain or service and what you'd like to do. Cancellations and transfers need approval from your organisation's account owner.