Network

Internet or Wi-Fi not working?

Is it just you, or everyone?

• Just your computer: turn Wi-Fi off and on again (or unplug and replug the network cable), then restart the computer.
• Everyone in the office: it's probably the internet connection or the router.

If everyone is offline

1. Check the modem or router lights. Red or flashing lights often mean the connection is down.
2. Restart the modem/router: switch it off at the wall, wait 30 seconds, and switch it back on. Give it 5 minutes to reconnect.
3. Check your internet provider's website or app (on your phone's mobile data) for outages in your area.
4. If it's still down, call your internet provider. Have your account details ready.

Slow Wi-Fi

• Move closer to the Wi-Fi access point, or use a network cable for video calls.
• Restart your device.

Need help?

Raise a ticket with what's happening, how many people are affected, and when it started. Mark it urgent if the whole office is down.