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Computer & device

Keyboard or mouse not working

  1. Batteries: wireless keyboards and mice run flat. Replace or recharge them, and check the on/off switch underneath.
  2. Receiver: if it uses a small USB receiver, unplug it and plug it into a different USB port (not a hub if you can avoid it).
  3. Bluetooth: turn Bluetooth off and on (Start > Settings > Bluetooth & devices on Windows; System Settings > Bluetooth on a Mac). Remove the device and pair it again if needed.
  4. Laptop trackpad not working? Look for a trackpad key on the keyboard (often one of the F keys), and check Settings > Bluetooth & devices > Touchpad is on.
  5. Typing strange characters? Check Num Lock and Caps Lock, and that the keyboard language is English (Australia).
  6. Restart your computer. If the mouse doesn't work, press the Windows key, then use the arrow keys and Enter to reach Power > Restart.

Still not working? Raise a ticket or chat with us. A replacement may be the quickest fix: see Need a new computer or equipment?