Security

Lost or stolen laptop or phone: what to do now

Act quickly: the sooner we know, the sooner we can protect your business's data.

Straight away

1. Contact us (raise a ticket or chat with us, or call us). Tell us which device, when you last had it, and whether it was locked.
2. We can sign you out of Microsoft 365 everywhere, reset your password and, for managed devices, help lock or erase the device.
3. If it was stolen, report it to the police and keep the reference number (your insurer will ask for it).

Phone

• iPhone: use Find My at icloud.com/find to locate, lock (Lost Mode) or erase it.
• Android: use google.com/android/find.
• Call your mobile provider to block the SIM.

Afterwards

• Change passwords for anything that was saved on the device (bank apps, other accounts).
• If you used the phone for Microsoft Authenticator, see New phone? Move your Microsoft Authenticator.