Security

Set up Microsoft Authenticator (multi-factor authentication)

Multi-factor authentication (MFA) means signing in needs your password plus a second check, usually a tap in the Microsoft Authenticator app. It's one of the best protections against hacked accounts, so most of our clients have it turned on.

Set up Authenticator

You'll need your computer and your phone.

1. On your phone, install Microsoft Authenticator from the App Store or Google Play Store.
2. On your computer, go to mysignins.microsoft.com/security-info and sign in with your work account.
3. Select Add sign-in method, choose Microsoft Authenticator, then select Add.
4. Select Next until a QR code is shown.
5. In the Authenticator app, tap + (Add account), choose Work or school account, then Scan a QR code, and scan the code on your screen.
6. Approve the test notification on your phone. Then you're done.

If you're signing in for the first time and Microsoft says "More information required", it'll walk you through the same steps.

Good habits

• Only approve a sign-in request you started. If you get an approval request out of the blue, tap Deny and raise an urgent ticket. Someone may have your password.
• Add a second method (such as your mobile number) on the Security info page, so you're not locked out if you lose your phone.

Getting a new phone?

See New phone? Move your Microsoft Authenticator before you wipe or trade in the old one.

Still stuck?

If you can't get past the MFA screen, raise a ticket. A technician can reset your MFA so you can set it up again.