Set up the Outlook app on your phone
The Microsoft Outlook app is free and works on iPhone, iPad and Android. It's our recommended way to get work email and calendar on a phone.
Set it up
- Install Microsoft Outlook from the App Store (iPhone/iPad) or Google Play Store (Android).
- Open the app and tap Add Account. If Outlook suggests your work account, tap Continue. Otherwise tap Skip and type your work email address.
- Enter your password and approve the multi-factor authentication (MFA) prompt.
- If asked to Register your device or set an app PIN, follow the prompts. This is a normal security step for some work accounts.
- If asked to add another account, tap Maybe Later.
Add a second account
Tap your profile picture (top left), tap the Settings gear, then Add Account > Email Account, and follow the same steps.
Shared mailboxes
If you've been given access to a shared mailbox, it usually appears in the Outlook app automatically within a day. If it doesn't, raise a ticket.
Still stuck?
If you see "your organisation requires..." messages or the app won't let you in, raise a ticket with a screenshot.