Phone & VoIP

Changing phone hours, holiday messages or call forwarding

If your business phones are on a phone system we manage, we can update it for you.

Common requests

• Public holiday or Christmas closure messages and hours
• Changed business hours
• Forwarding calls to a mobile or another number (temporary or permanent)
• New or changed greetings and on-hold messages
• Voicemail to email for a person or group
• Adding or removing a staff member's extension

How to ask

Raise a ticket with:

• the dates and times the change applies (for holidays, include when it should switch back)
• the number calls should go to, if forwarding
• the exact wording for any new greeting, or attach a recording

Please give us a couple of working days' notice before public holidays. It's a busy time for these requests.