Printer
Printer or scan-to-email not working?
Printer offline or not printing
- Check the printer is switched on, has paper and toner, and has no error on its screen (like a paper jam).
- Turn the printer off and on again. Wait until it's fully ready.
- Restart your computer.
- Try printing a test page from another computer. If no one can print, it's the printer. If only you can't, it's your computer.
Scan to email stopped working
Scan-to-email often stops after a password change, a security update or an email setting change. These need a technician to fix. Raise a ticket with the printer's make and model and any error shown on its screen. Please don't change settings on the printer yourself.
Need a printer added to your computer?
Raise a ticket with the printer's name or location and your computer's name.
Hardware faults
For mechanical problems (grinding noises, repeated jams, streaky prints), contact the company you lease or service the printer through.