Email

Recover a deleted email

1. Check Deleted Items

Open the Deleted Items folder, find the email, right-click it and choose Move > Inbox (or Restore).

2. Recover items deleted from Deleted Items

If you've already emptied Deleted Items, you can usually still get emails back for a while (often 14 to 30 days, depending on your organisation's settings).

Outlook on the web and new Outlook:

1. Open Deleted Items.
2. Select Recover items deleted from this folder at the top of the message list.
3. Select the emails and choose Restore.

Classic Outlook:

1. Open Deleted Items.
2. On the Home tab (or Folder tab), select Recover Deleted Items from Server.
3. Select the emails, choose Restore Selected Items, then OK.

3. Check your archive

Older emails may have been moved, not deleted. See Where have my older emails gone?

Still can't find it?

Raise a ticket with the sender, rough date and subject. We may be able to search for it, depending on your organisation's retention settings.