Email

Open a shared mailbox (info@, accounts@, sales@)

A shared mailbox is an address like info@ or accounts@ that several people can read and reply from. You don't need a separate password. Access is linked to your own account, but a technician has to give you access first.

Classic Outlook (Windows)

Once you've been given access, the shared mailbox usually appears in your folder list automatically within an hour or so. Restart Outlook if it hasn't shown up.

New Outlook (Windows)

1. Close and reopen Outlook. The mailbox often appears under Shared with me.
2. If it doesn't, right-click your account name in the folder list and choose Add shared folder or mailbox.
3. Type the shared mailbox's address, select it, and choose Add (or Continue). Restart Outlook if asked.

Outlook on the web

1. Sign in at outlook.office.com.
2. Right-click Folders in the left-hand pane and choose Add shared folder or mailbox.
3. Type the shared mailbox's address and select Add.

Sending from the shared address

When writing a new email, show the From field (in new Outlook and on the web it's under the ... or Options menu), then choose or type the shared address. Replies sent from inside the shared mailbox come from the shared address automatically.

Need access, or someone needs removing?

Raise a ticket with the person's name, the mailbox, and whether they need to send as well as read. Access requests usually need approval from your organisation's account owner.