Microsoft 365
Get to your team's shared files (SharePoint)
SharePoint is where your organisation's shared files live, a bit like a shared drive in the cloud. Teams channel files are stored in SharePoint too.
Open the files in your browser
Go to m365.cloud.microsoft, open SharePoint (or the Files tab in a Teams channel), and choose your site.
See the files in File Explorer (Windows) or Finder (Mac)
- Open the SharePoint library or folder in your browser.
- Select Add shortcut to My files. The folder then appears inside your OneDrive folder on every computer you sign in to.
- Alternatively, select Sync to sync it to this computer only.
Use one method or the other for the same library, not both.
"My changes aren't showing for other people"
This usually means someone is working on a local copy (for example a file saved on the Desktop or emailed as an attachment) instead of the shared file. To fix it:
- Always open the file from the SharePoint or OneDrive folder, or from the link.
- In Excel or Word, check the file name at the top. It should show it's saved to SharePoint or OneDrive, with AutoSave on.
"I can't open a file someone shared with me"
Make sure you're signed in with your work account (check the picture or initials at the top right of the browser). If you're signed in with a personal Microsoft account, sign out and sign in with your work one.
Occasional slowness
SharePoint sometimes slows syncing briefly when lots of people are using it. This is temporary and usually clears by itself.
Need access to a site or folder?
Raise a ticket with the site or folder name and who needs access. The site owner or your account owner may need to approve it.