Website & hosting

Common Shopify checkout questions

Can customers split a payment across two methods?

Not in the standard online checkout. Each order is paid with one method. Gift cards can usually be combined with another payment method. For larger orders, look at options like a manual or draft order with an invoice. Ask us if you need this.

Can we make the phone number required?

Yes. In Shopify admin go to Settings > Checkout and, under customer contact or shipping address fields, set the shipping address phone number to Required (exact wording varies with your checkout version). Most couriers like having a phone number.

A payment method isn't showing

Payment options depend on your payment provider, the customer's country, the currency and sometimes the order total. Tell us what the customer saw at checkout and the customer's country.

What to send us for any checkout issue

• the order number, or the exact error message
• the device and browser the customer was using
• what they tried to buy and where they're shipping to