Website & hosting

Give us access to your Shopify store (collaborator code)

We use a Shopify collaborator account to work on your store. You don't need to share your password, and collaborators don't count towards your plan's staff limit.

Step 1: send us your collaborator code

1. In your Shopify admin, go to Settings > Users (or Users & permissions).
2. Click Security.
3. Copy the 4-digit collaborator request code and send it to us in your ticket.

Step 2: approve our request

1. You'll get an email and a notification that a request is waiting.
2. Go to Settings > Users, filter by Requests, and open the request.
3. Check it's from us, review the permissions, and click Accept request.

Only the store owner or a user with the Administrator role can approve.

Good to know

• Shopify sometimes asks the store owner to verify their identity before changes like ownership or address. Only the owner can do this, so we can't do it for you.
• Collaborator access expires automatically if unused for 90 days. You can reactivate it from the user's page.
• You can remove our access at any time from Settings > Users.

Source: Shopify Help: collaborator accounts.