Billing & licences

Keep software licences in your business's name

Software licences bought with a staff member's personal email can be hard or impossible to recover when they leave.

Best practice

• Buy licences with a business email (ideally a shared admin address that doesn't belong to one person).
• Keep invoices and licence keys somewhere safe, like a password manager or the business's records.
• Where possible, let us buy Microsoft licences through your Microsoft 365 account, so they're managed centrally. See Microsoft 365 licences.

Licence key already "claimed"

Once a product key has been redeemed to an account, it's tied to that account. The seller usually can't move it. You'll need access to the account that redeemed it, or to contact the vendor with proof of purchase.

What to send us

• the product name and where it was bought
• the invoice or order number
• which email it was registered to (if known)