New user

When a staff member leaves

Let us know as early as possible, especially if the departure is sudden or not on good terms.

What to include in your request

Raise a ticket with:

• the person's name and their last day (and the time access should stop, if it matters)
• what should happen to their email:
• convert to a shared mailbox so colleagues can keep reading it (this usually frees up the licence)
• forward new emails to someone else
• set an automatic reply with a new contact
• or archive it
• who needs access to their mailbox and OneDrive files
• what to do with their licence (remove it to save the cost, or reuse it for a new starter)
• any computers, phones or other devices to collect, wipe or reassign

What we'll do

On the agreed date and time, we'll block sign-in, sign them out of all devices, reset their password and MFA, and then set up the mailbox, file access and licence changes you asked for.

Requests like this need approval from someone at your organisation who's authorised to make account changes.