General question

Take a screenshot (Windows, Mac, iPhone and Android)

A screenshot captures what's on your screen, which is handy for remembering an error message.

Windows

• Press Windows key + Shift + S, then drag a box around what you want. It's copied, ready to paste, and saved in the Snipping Tool.
• Or press Print Screen (PrtScn) to copy the whole screen.

Mac

• Command + Shift + 4, then drag a box. The picture is saved to your Desktop.
• Command + Shift + 3 captures the whole screen.

iPhone

Press the side button and volume up at the same time.

Android

Press the power and volume down buttons at the same time.

Sending it to us

• In the portal: when you raise a ticket, reply to one, or chat with us, use Add screenshots or files. You can click to choose a file, drag it in, or simply paste a screenshot you've just taken (Ctrl + V, or Command + V on a Mac).
• By email: attach it to your email, or reply to your ticket email with it attached.

Please also type out the exact error message if there is one. It helps us search for the fix straight away.