Microsoft 365
Microsoft Teams basics: chat, meetings and calls
Microsoft Teams is included with most Microsoft 365 business plans. You use it for chat, video meetings, calls and shared files.
Get Teams
- Computer: download it from microsoft.com/microsoft-teams/download-app, or use it in your browser at teams.microsoft.com.
- Phone: install Microsoft Teams from the App Store or Google Play Store.
- Sign in with your work account.
Join a meeting
Open the meeting invitation in Outlook or the Teams Calendar and select Join. Choose your camera and microphone settings, then Join now. You can also join from the link in the email without signing in.
Schedule a meeting
In Teams, go to Calendar > New meeting, add a title, attendees and time, then Save (or Send). In Outlook, create a new event and turn on Teams meeting.
Chat
Select Chat, then the New chat button, type a colleague's name and start typing.
Sound or camera not working?
- In the meeting, select More (...) > Settings > Device settings and pick the right speaker, microphone and camera.
- Check your headset is plugged in or connected before you join.
- Close other apps that might be using the camera.
Skype for Business or Skype?
Skype has been retired. Use Teams instead. Old Skype apps can be uninstalled.
Still stuck?
Raise a ticket with a screenshot of any error.