Computer & device
Windows updates: installing them and what to do if they're stuck
Updates fix security holes and bugs, so it's important to let them finish.
Install waiting updates
- Select Start > Settings > Windows Update.
- Select Check for updates, then Download & install if anything is waiting.
- When it says Restart now (or Restart required), save your work and restart.
On computers Design Box manages, important security updates are scheduled for you, usually outside working hours. If you see a restart notice, please restart when you can.
"Working on updates, don't turn off your computer"
- Leave it alone. Big updates can take 30 minutes or more, and several restarts.
- Keep a laptop plugged in while it updates.
- If it hasn't moved for more than 2 hours, hold the power button for 10 seconds, then turn it back on. Windows usually recovers by itself.
Mac
Select Apple menu > System Settings > General > Software Update.
Need help?
If an update keeps failing, or your computer won't start after one, raise a ticket or chat with us.