Security
Think your account has been hacked, or you clicked a scam link?
Treat this as urgent. The faster we act, the less damage can be done.
Signs your account may be compromised
- Contacts say they got strange emails from you.
- You see sent emails, inbox rules or forwarding you didn't set up.
- You get MFA approval requests you didn't start.
- Your password suddenly stops working.
- You typed your password into a page after clicking an email link.
Do this now
- Raise an urgent ticket: chat with us or raise a ticket and say "possible hacked account", or call us. Tell us what happened and when.
- If you still can, change your password at myaccount.microsoft.com. See Change your Microsoft 365 password.
- Deny any MFA prompts you didn't start.
- If you opened an attachment or ran a file, disconnect the computer from the internet (unplug the network cable or turn off Wi-Fi) and leave it switched on for us.
- Don't delete the suspicious email. It helps us investigate.
What we'll do
A technician will sign you out of all sessions, reset your password and MFA if needed, check for malicious inbox rules and forwarding, review recent sign-ins, and scan your computer.
If money or bank details may be involved, also contact your bank immediately.