Billing & licences

'Your card was declined': updating payment details for subscriptions

Payment-failed emails usually mean the card on file has expired or been replaced.

First, check it's genuine

Scammers send fake "payment failed" emails. Don't click the link in the email. Sign in to the service directly, or ask us. See Is this email a scam?.

If it's a service we manage for you

Raise a ticket saying which service it is. To give us new card details, call us or text us. Never put card details in email, the portal chat or a ticket.

If you manage the account yourself

Sign in and update the card under the billing or payment settings, then retry the payment if there's an option.

Why it matters

If payments keep failing, the service may be suspended. For domains, hosting and email that can mean your website or email stops. See Hosting renewals and billing.