Email

Add your work email to an Android phone

We recommend the free Microsoft Outlook app for Android. It handles Microsoft 365 sign-in, multi-factor authentication (MFA), calendars and shared mailboxes best. See Set up the Outlook app on your phone.

If you'd rather use the email app that came with your phone, follow the steps below. Menus vary a little between phone brands.

Gmail app (most Android phones)

1. Update the Gmail app in the Google Play Store first.
2. Open Gmail, tap the menu (three lines, top left), then Settings > Add account.
3. Choose Exchange and Microsoft 365. Don't choose "Outlook, Hotmail and Live", which only syncs email.
4. Enter your full work email address and tap Next, then sign in with your password and approve the MFA prompt.
5. If you see a Redirect request, tap OK. If asked for the incoming server, use outlook.office365.com.
6. Accept any security or "remote security administration" prompts (tap OK or Activate).
7. If an email arrives saying "Action required to sync email", open it and tap Use another mail app instead.

Samsung Email app

1. Open Samsung Email and tap Add account (or go to Settings > Add account).
2. Enter your work email address and password and tap Sign in.
3. If asked for the account type, choose Microsoft Exchange ActiveSync.
4. Approve the MFA prompt and accept the security permissions.

Still stuck?

If you get a security or "device not allowed" message, or calendar and contacts won't sync, raise a ticket with the phone model and a screenshot of any error.