Email

Add your work email to an iPhone or iPad

You can use either the free Microsoft Outlook app or Apple's built-in Mail app. We recommend the Outlook app because it handles Microsoft 365 sign-in and multi-factor authentication (MFA) best. See Set up the Outlook app on your phone.

Before you start

• Have your work email address and password handy.
• Have your phone with the Microsoft Authenticator app (or your other MFA method) nearby. You may be asked to approve the sign-in.

Use Apple's Mail app

1. Open Settings, then tap Apps.
2. Tap Mail, then tap Mail Accounts.
3. Tap Add Account, then enter your work email address. If you're shown a list of providers, choose Microsoft Exchange.
4. Follow the prompts. If you're asked whether to sign in to your Microsoft account or Configure Manually, choose Sign In.
5. Sign in with your work password and approve the MFA prompt.
6. Choose what to sync (Mail, Contacts, Calendars) and tap Save.

On older versions of iOS the path is Settings > Mail > Accounts > Add Account.

Tips

• Your emails, calendar and contacts can take a few minutes to appear.
• If the Mail app keeps asking for your password, remove the account and add it again, or switch to the Outlook app.
• Shared mailboxes don't show up in Apple Mail. Use the Outlook app or Outlook on the web for those.

Still stuck?

If you see an error about your organisation's security policy or your device not being allowed, raise a ticket and include a screenshot of the message.