Network
Moving office or changing internet provider
Moving offices or switching internet takes some planning. Tell us as early as possible, ideally 4–6 weeks before. New internet connections can take weeks.
What to send us
- new address and the move date
- whether you're keeping your current internet provider or changing
- how many people and devices, plus printers, phones and any NAS or server
- any building restrictions (after-hours access, building comms room, who manages the cabling)
What we'll help with
- ordering or transferring the internet connection
- recommending and setting up a router or network switch
- moving phones and extensions (see Phone system changes)
- making sure printers, shared drives and Wi-Fi work on day one
Tips
- Ask the building manager early about access and where the internet comes in.
- Keep the old connection running until the new one is tested.
- Expect the internet provider to need a technician visit.
Cost of on-site work
On-site work (including move days) is always charged, at the on-site rate in your agreement with us.