New user

New starter? Setting up a new staff member

Give us as much notice as you can, ideally a few working days before the start date.

What to include in your request

Raise a ticket with:

• the person's full name and start date
• the email address they should have (or tell us your usual format)
• their job title (used in the address book and signature)
• which licence they need, or tell us what they'll use (see Microsoft 365 licences explained)
• any shared mailboxes, Teams, SharePoint sites or calendars they need access to
• whether they need a computer set up or ordered, and any other software
• who should receive their login details

Requests like this need approval from someone at your organisation who's authorised to approve new accounts, because a new licence affects your bill.

What happens next

We'll create the account, assign the licence and access, and send the temporary login details to the person you nominated (never to the new account itself). On their first day, they should follow Signing in to Microsoft 365 for the first time.