Microsoft 365

Outlook or Teams keeps asking for your password

Repeated password prompts are usually caused by a recently changed password or an expired sign-in on the device.

Try these in order

1. Check your password works: sign in at outlook.office.com. If that fails, see Forgotten your password or locked out?
2. Restart the computer. This clears most stuck sign-ins.
3. Sign out and back in to Office. In classic Outlook, go to File > Office Account, select Sign out, close all Office apps (Outlook, Word, Excel, Teams), reopen Outlook and sign in again.
4. Check your phone isn't using an old password. Phones that keep retrying an old password can lock your account.
5. Update Office. In classic Outlook, go to File > Office Account > Update Options > Update Now.

Still asking?

Raise a ticket. We'll connect to your computer and fix it, which sometimes means rebuilding your Outlook profile. Please don't remove your work account from Windows settings yourself, as that can disconnect the computer from your organisation.