Password reset

Forgotten your password or locked out?

For your security, password resets are done by a Design Box technician. We need to confirm it's really you before we change anything, and the support assistant can't do this yet.

What to do

1. Raise a ticket or chat with us and say you need a password reset. If you can't get in at all, ask a colleague to raise it for you, or call us.
2. A technician will confirm your identity and set a temporary password.
3. Sign in at m365.cloud.microsoft with the temporary password. You'll be asked to choose a new one straight away.
4. Update the password on your phone, Outlook and Teams when they ask.

Before you raise a ticket

• Check Caps Lock, and check that you're typing your full email address as the username.
• If you recently changed your password, your phone may still be trying the old one. That can lock the account for a short time. Update or remove the account on the phone.
• If your computer's PIN isn't working (not your password), see Forgot the PIN for your work computer?

Think someone else changed your password?

If you didn't change it and suddenly can't get in, treat it as a possible hacked account. See Think your account has been hacked, or you clicked a scam link?