Security

Remote support: how we connect to your computer (and how to stay safe)

For computers we manage, our technicians can usually connect remotely to check problems and apply fixes. It saves you a visit or a long phone call.

How it works with us

• We'll only connect when you've asked for help, or for scheduled maintenance we've told you about.
• For many tasks we can work in the background without interrupting you. If we need to see your screen, we'll arrange it with you first.
• Fixes that change your computer are approved by a technician before they run.

Stay safe from tech support scams

Scammers often call or show pop-ups pretending to be Microsoft, your bank, your internet provider or "your IT support", and ask you to install a remote access app.

• Never install remote access software or read out a code because of an unexpected call, pop-up or email.
• Microsoft won't call you about a virus.
• If someone claims to be from Design Box and you weren't expecting them, hang up and call us back on our usual number, or check in the portal.

Already let someone in? Disconnect the computer from the internet, leave it switched on, and see Think your account has been hacked?