Website & hosting
How to request a website change
To get your website changes done quickly and correctly, include as much detail as you can.
What to include in your request
Raise a ticket with:
- the page link (URL) for each change
- exactly what should change. Paste the new text, and say what it replaces.
- images or files attached (the highest quality you have)
- a screenshot with the area marked, if it's easier to show than describe
- any deadline (for example a sale or launch date)
Several small changes for the same site? Put them all in one ticket as a numbered list.
Good to know
- Small content updates are usually quick. Bigger jobs like new pages, new features, redesigns or online store changes may need a quote first. We'll let you know before starting.
- Whether changes are included depends on your agreement with us. If you're not sure, ask in your ticket.
- Errors, warnings or broken features on your site? Say what you were doing when it happened, and include a screenshot of the error message.