Website & hosting
Your website is down or showing an error
Quick checks
- Try another device or network, for example your phone with Wi-Fi turned off. If it works there, the problem may be your computer or office internet.
- Check other websites work. If none do, it's your internet connection. See Internet or Wi-Fi not working?
- Check your domain hasn't expired. If your email has stopped working too, an expired domain is a likely cause. See How domain name renewals work.
Raise a ticket
Raise a ticket and include:
- the website address
- what you see (a screenshot of the error is ideal)
- when it started, and whether anything changed recently (a plugin update, new content, or a payment that didn't go through)
Mark it urgent if the whole site is down or customers can't buy or book.
Browser says "Not secure", or Google says the site is dangerous?
Don't ignore it. It can mean the security certificate (SSL) has expired, or the site has been hacked. Raise a ticket straight away.