Security

Forgot the PIN for your work computer?

Work computers managed by us sign in with a Windows Hello PIN. It's set by you, so we don't know it and can't tell you what it is. The PIN only works on that one computer, and it's separate from your Microsoft 365 password.

Sign in with your password instead

1. On the sign-in screen, select Sign-in options.
2. Select the key icon (password).
3. Enter your work (Microsoft 365) password.

Reset or change the PIN

• On the sign-in screen, select I forgot my PIN and follow the prompts. You'll confirm with your password and MFA, then choose a new PIN.
• If you're already signed in, go to Settings > Accounts > Sign-in options > PIN (Windows Hello) > Change PIN.

Can the PIN be removed?

No. On computers connected to your organisation's Microsoft account (Entra ID), a PIN or password is required to sign in. You can change it, but not remove it. This protects the computer if it's lost or stolen.

Still stuck?

If you've also forgotten your password, see Forgotten your password or locked out?. A technician can also reset your MFA so the PIN reset works. Raise a ticket and tell us the computer name if you know it.