Security
Scary pop-up saying your computer is infected? Don't call the number
Pop-ups that say "Your computer is infected", "Microsoft has locked your computer" or "Call support now" are almost always scams. Microsoft and Design Box will never show a pop-up asking you to call a phone number.
What to do
- Don't call the number, don't click anything in the pop-up, and never let a stranger connect to your computer.
- Close the browser. On Windows, press Ctrl + Shift + Esc, select your browser (Edge or Chrome), then End task. On a Mac, press Command + Option + Esc, choose the browser, then Force Quit.
- When you open the browser again, if it offers to restore pages, choose no.
Already called them, or let them connect?
Contact us straight away (raise a ticket or chat with us, or call us). Also:
- Turn off the computer's internet (unplug the cable or turn off Wi-Fi).
- If you gave them card or bank details, call your bank now.
- See Think your account has been hacked?
Remember: when we connect to your computer, you'll have asked us first. See Remote support: how we connect.