Software

A website won't load or looks broken in your browser

These steps are for websites you visit (a supplier portal, your bank, a booking system). If your own business website is down, see Your website is down.

Try in this order

1. Refresh the page: press Ctrl + F5 on Windows, or Command + Shift + R on a Mac.
2. Try a private window: Ctrl + Shift + N in Chrome or Edge (Command + Shift + N on a Mac), or Command + Shift + N in Safari. If it works there, the problem is saved data in your browser.
3. Clear the browser's saved data for the last few days. In Chrome or Edge press Ctrl + Shift + Delete, tick Cookies and Cached images and files, then clear. In Safari, go to Safari > Settings > Privacy > Manage Website Data. You may need to sign in to websites again afterwards.
4. Try another browser (Edge, Chrome or Safari).
5. Does it work on your phone (on mobile data, not Wi-Fi)? If not, the website itself may be down.

Nothing loads at all?

Then it's probably the internet, not the website: see Internet or Wi-Fi not working?

If one important website still won't work, raise a ticket or chat with us with the website address and any error message.