Changing someone's email address or name
Name change (for example after marriage)
We can change a person's display name and email address while keeping all their email, files and Teams history. Their old address can stay as an alias, so mail sent to it still arrives.
Someone new taking over a role
It's usually best to give the new person their own account, and either:
- convert the old account to a shared mailbox they can access, or
- forward or redirect the old address to them for a while.
This keeps a clear record of who sent what. See Staff leaving and Shared mailboxes.
What to send us
- the person's current address
- the new name or address
- when it should change (we can schedule it after hours)
- for a handover: who should receive the old mail, and for how long
After the change
They may need to sign in again on phones and in Outlook with the new address. See Password prompts.